Exchange Policy – AreyWow

At AreyWow, customer satisfaction is important to us. We accept exchange requests for products that arrive damaged, faulty, or significantly different from the product shown in the listing, subject to the following conditions.

1. Exchange Eligibility

  • The product must be damaged, faulty, or not as shown in the product listing due to an error on our part.
  • The issue must be reported within 3 days of receiving the order.
  • The product must be unused and returned in its original condition, with tags and packaging intact where applicable.
  • All exchange requests are subject to review and approval by our customer support team.

2. How to Request an Exchange

Step 1: Record an Unboxing Video
Please record a clear video while opening your parcel. This helps us verify claims involving damaged, faulty, or missing items. Video evidence may be required to assess and approve your claim.

Step 2: Contact Customer Support
Contact our customer support team within 3 days of delivery. Please provide your order number, a description of the issue, and clear photographs or video evidence.

Step 3: Return the Product
If your exchange request is approved, our team will provide the return instructions and applicable return address. Please follow the instructions provided before sending the item back.


3. Exchange Shipping Charges

  • Product issues caused by AreyWow: If the product is verified as damaged, faulty, or incorrect due to our error, our team will advise you on the applicable return and exchange shipping arrangements.
  • Other exchange requests: If an exchange is approved for a reason not caused by AreyWow, the customer is responsible for the applicable delivery charges for both sending the item back and receiving the replacement.

4. Replacement Dispatch

A replacement will be dispatched after we receive and inspect the returned product and approve the exchange. Replacement availability may depend on stock. Our team will contact you if the requested product is unavailable and discuss the available options.


5. Important Conditions

  • Exchange requests must be submitted within 3 days of delivery.
  • Products must meet the eligibility and condition requirements stated in this policy.
  • Products returned without prior approval may not be accepted.
  • Exchange requests are available for orders delivered within Pakistan only.
  • Claims involving missing items should be reported promptly with supporting evidence.

6. Contact Us

For assistance with an exchange request, please contact AreyWow through our website:

Website: https://areywow.com/

Please include your order number and supporting evidence so our team can review your request efficiently.

Thank you for shopping with AreyWow.